If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/mikasa

Or you can follow the steps below:

Send us an email at this address: service@mikasa.com
Copy the following as the Subject Line: “Damaged in Shipping: Order# MKS123456” … Please use the Order # located on your packing slip
Determine the number of items that are damaged and follow the appropriate steps outlined here:
1 or 2 damaged items- Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.
3 or more damaged items- Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.

When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimated shipping timeframes. Unfortunately, we are unable to change or cancel an order once it has been submitted.

Our online selection represents a large portion of the Mikasa product line, including items exclusive to our site. We are also continuously adding items to the site, so visit us often.

All the time! We're continuously adding new patterns and items to our website. To see our newest items, take a look at our New Arrivals page. Please bookmark our site and visit us often to see the latest, hottest ideas and items to complete your home.

Have you tried using the Search box at the top of the page? If you still can't find the item you're looking for, please contact us by email at service@mikasa.com. Include the pattern name or item name/number and we will research the availability for you.

Yes, you can review all of your current and past orders under “Track Orders” in the “My Account” section of the website. The items you've purchased and shipping details can be retrieved easily. You can track the status of new orders, too...order information is posted as the status of your order changes.

Sure! You can store all of the addresses of your friends and family. When you would like to send someone a gift, their address is just a click away. To set up your address book, create an account or sign in to your existing account. Go to "My Account" at the top of the page. Then under "My Profile and Address Book", click the "Add another address" button. It's easy!

Mikasa has partnered with MyRegistry.com to help you simplify all your gift-giving occasions with one universal registry. Create your master wish list and add items from the stunning assortment at Mikasa. Then, share your single, manageable registry with family and friends.

Rest assured, your privacy is always our absolute priority. We use SSL 128-bit encryption to keep your personal information safe and secure. And you can access your profile at any time to keep your information and preferences up-to-date.

Yes, we price match from authorized dealers only. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "member's price" or typographical error. The price must be able to be confirmed in the public domain by either a printed ad or by accessing a website. This offer does not apply to items advertised below our cost.